User Agreement and Guidelines for Participating in the Mc999 Community.
Index
1. Listing as a main functionality provided
2. Registration
3. MC999 Rights and Obligations
4. Sell Items
5. Content
6. Authorization to create reviews
7. Pay attention to usefulness and relevance
8. Submit reviews:
9. Additional guidelines for customer reviews
10. Respect others
11. Advertising content
12. Sexual content
13. Illegal content
14. Illegal activity
15. Report abuse
16. Subscriptions
16.1. Newcomer trial period:
16.2. An advanced Trial Period:
16.3. Subscriptions general
16.4. Subscription tariffs.
17. Account Statuses
18. Payments
Listing as a main functionality provided
- The MC999 Marketplace community offers the platform for listing of the Products and Services (hereinafter Items) in the following Divisions: Catalog (for the business registered entities and Individual entrepreneurs (legal persons) with and without Company Reg.Number), Flea Market (for individuals (natural persons). As well as Food, Automarket, Property and Services for both User categories.
Registration
- You can search and view all Adds in the application as a Guest and add them to cart. But to checkout selected Items, to contact sellers and to create your own ads the registration is required.
- You can register as a Buyer and experience a private selling, or as a Seller - for advanced commercial selling.
- For registration as a Buyer
- Submit a unique email address as a login and create a password, matching mentioned requirements. The System will send a confirmation link on your email address. Confirm your email address and your account will be created.
- Provide your phone number and link WhatsApp to be able to sell Items privately. So other users can contact you while purchasing. You can do it later.
- All users registered as Buyers have the option to sell privately on the MC999. The number of available active Ads is different for each Subscription plan
- For registration as a Seller
- Submit a unique email address as a login and create a password, matching mentioned requirements.
- By default you will be offered to make your business registration with a Company Reg.Number, the legacy name and address will be saved for your account from the state database of legal entities. If the registration was successfully made with a verification of your Company Reg.Number, the information, that your Company is verified will be displayed in your “About seller block”
- You can also choose a registration without verification of your company Reg.Number. In this case you will be offered to provide a legacy name and address manually. In this case the option “Company Reg.Number is verified” will not be displayed in your “About seller block”.
- The mobile number as well as the linked WhatsApp messenger should be provided necessarily. It is mc999 policy to provide the maximum opportunity for the buyers to contact Seller for purchasing Items.
- You understand and acknowledge that MC999 can only conduct a surface-level recognition of the registration information and materials you provide or submit during the registration process based on the knowledge level of ordinary or non-professional individuals. MC999 reserves the right to randomly inspect, request additional submissions, or prompt you to update the aforementioned information or materials. You are solely responsible for the authenticity, legality, and continuing validity of the registration information and materials. If MC999 discovers any falsification or invalidation of your registration information or materials, MC999 has the right to impose restrictions on your account, terminate this agreement, cease providing services, and handle your account according to the relevant rules.
- After a user successfully registers a Buyer/Seller account, MC999 will verify their identity based on their Buyer/Seller account and password. This account is strictly for the Buyer/Seller personal use, and the Buyer/Seller shall not transfer, rent, lend, disclose, or otherwise provide the account to any third party in any form.
- The Buyer/Seller shall properly safeguard their account and password and shall be fully responsible for all actions taken using the account and password. The Buyer/Seller undertakes to immediately notify MCin case of unauthorized use of the password or account or any other security issues. The Developer agrees and acknowledges that SHOPLINE shall not be held responsible for any direct or indirect losses or damages arising from the aforementioned situations unless the account is stolen due to SHOPLINE's fault.
MC999 Rights and Obligations
- MC999, according to its capacity and willingness, provides Buyer/Seller with a certain Marketplace platform and technical support for trading on it.. This includes the accounts interfaces, division structures, data synchronization, the system environment for purchasing and selling items, contact between users and support and related external services.
- MC999 has the right to manage the Marketplace Platform, review the registration data and transaction activities of the registered Buyers and Sellers, and if any abnormalities or questions are found in the registration data or transaction activities, MC999 has the right to inquire or request corrections from the Buyer/Seller, or directly take actions such as deletion. If MC999 discovers or deems the following situations exist based on the knowledge level of ordinary or non-professional individuals, MC999 may consider such content or actions as illegal or inappropriate and has the right to delete relevant information, suspend services to the Buyer/Seller, or take other restrictive measures, and is entitled to pursue legal liabilities:
- MC999 discovers that the Buyer/Seller may be engaged in fraudulent activities, theft, spreading computer viruses, or infringing user privacy.
- Administrative or judicial authorities are investigating the Buyer/Seller activities on the MC999 platform, or making relevant decisions or judgments.
- MC999 receives information from any third party indicating that the Buyer/Seller has engaged in illegal or inappropriate activities that infringe upon the legitimate rights of others, violate public order and good morals, or if specific applications have significant issues of this nature.
- The Buyer/Seller agrees that if MC999 determines that there is abnormal activity in the User's/Seller’s account or if the Buyer/Seller violates the provisions of this agreement, MC999 has the right to unilaterally restrict the account's permissions or functionalities, suspend or terminate the User’s/Seller’s use of the relevant services and account.
- The Buyer/Seller agrees that any information/data provided by the Buyer/Seller during the registration of the account, use of the MC999 Marketplace platform, or exercising or performing rights and obligations under this agreement, may be reasonably used by MC999. The use may include but is not limited to technical analysis and market research based on such information/data. Furthermore, for such information/data, regardless of whether this agreement is terminated or not, MC999 has no obligation to return it to the Buyer/Seller. MC999 has no obligation to pay any fees to the Buyer/Seller for obtaining, backing up, processing, or using the aforementioned information/data.
- The Buyer/Seller understands and agrees that MC999 has an obligation to provide the Buyer's/Seller’s information and materials to judicial authorities or government departments in accordance with relevant legal requirements. If the Buyer/Seller fails to fulfill its obligations as stipulated in this agreement, the MC999 Marketplace Platform's relevant rules, or agreements with Users, MC999 has the right to disclose the Buyer’s/Seller’s information/materials based on its own judgment, relevant agreements and rules, effective legal documents, or reasonable requests from Users related to transactions. MC999 assumes no responsibility for such disclosure.
Sell Items
There are three ways for Sellers to sell Items on mc999:
- Integrate with your existing E-Platforms Shops (Shopify etc.) and selectively import products into the mc999 database. The Items will be synchronized with the E-Platform database and have a checkout function. Mc999 system will redirect the shopping Cart of the Buyers to your external E-Shop. The cart will be recognized on your site. (available only for Catalog and Food divisions)
- Import Items, by uploading bulks and sell them through the direct communications channels, provided on the mc999 (internal chat, phone number, WhatsApp messenger)
- Create the Items directly in the mc999 and sell them through the aforementioned direct communications channels provided on mc999. The button “Create an Ad” is embedded on many pages of the application, providing the best User experience for this functionality.
You can find more detailed information under the "How to sell" button in the left side menu bar.
Content
- MC999 welcomes your opinion! The MC999 Community offers option for the exchange of users and the sharing of authentic feedbacks on a unique combination Seller/Item (Seller/Product and Seller/Service) - whether positive or negative. These Community Guidelines will help you use community features, including customer reviews, and Seller answers,
Note: These guidelines do not apply to content contained in products or services sold on MC999 (e.g., the content of a book).
- We take community integrity very seriously. All attempts to tamper with community content or features, including false, misleading, or spurious posts, are strictly prohibited. If you violate our guidelines, we may restrict your access to community features, remove content, remove affected products from the website, or suspend or close your account. If we come to the conclusion that an mc999 account has been used to engage in any type of misconduct, payments and transfers may be withheld. Such activities can also violate applicable laws and result in legal action and civil and criminal penalties.
- If you suspect that the content has been tampered with or that our guidelines have been violated, we recommend that you inform us. We will investigate the matter thoroughly and take the appropriate action.
- By using or accessing our community functions, you accept our terms of use in the currently valid version. These guidelines apply to any type of content (including text, images, videos and links) that you upload to mc999 and all actions that you take when using the community functions (for example when you vote on whether a post is helpful ). These guidelines also apply to your interactions with other members of the community.
Authorization to create reviews
- In order to be able to create customer reviews, or Sellers responses, you must have Checkout this item within the last 30 days via your MC99 account. The usage of promotional vouchers is not included. However, you do not have to meet this requirement in order to create or change profile pages and lists, or to read content from other customers.
Pay attention to usefulness and relevance
- The community serves to provide helpful and relevant content for customers. Your content should be relevant and based on your own honest opinion and experience.
- For community features that focus on a specific topic, you should only create content related to that topic.
Submit reviews:
- Customer reviews and Sellers answers about a product should relate to the specific combination Seller/Item. can be submitted at the related Item Page in the application, only by buyers, which had checked out this Item with this Seller E-Shop within last 30 days.
- Each buyer can leave no more than one review for one Seller/Item combination and can edit it within 30 days.
- For the Items without checkout function each registered Buyer can leave only one feedback each 30 days.
- The System Admin can delete each feedback on request of other Users in case it contains prohibited information (see below)
- The following reviews and questions are not allowed to post:
- Indicating the purchase of this product in other stores
- Containing any contact information (phone numbers, addresses, email, links to third-party sites)
- With profanity, insulting the dignity of other customers or the store
- Lots of uppercase characters (capital letters)
- Mc999 team reserves the right to delete
- a review that does not comply with the established rules!”
- Comments about the usefulness of an item and opinions about the manufacturer or price are allowed in customer
- reviews and answers. For example: "For a price of 200 £, this Item didn’t exceed my expectations." Other
- references to pricing, product availability or alternative ordering options should not be given in customer reviews or answers. For example: "The item costs EUR 5 less here than in the
- local store."
- Feedback on a marketplace Sellers not related to the product, can be submitted on the “About Seller Page”, which is available for all Sellers by click on their Names across the application. These feedbacks should contain information about this particular Seller’s service quality or shipping problems and can be submitted any time by any of the registered Users.
Additional guidelines for customer reviews
- The following guidelines apply to customer reviews in addition to the guidelines presented above:
- If your review is removed because it does not meet our promotional content guidelines, you will not be able to submit any review on any article, even if it has different content. And you loose forever the opportunity to leave a feedback on this particular Seller/Item combination.
- If two of your reviews are removed because it does not meet our promotional content guidelines, you will loose the opportunity to submit any reviews on any Sellers, or Sellers/Item combination forever (even if it has different content.
- Reviews may only contain URLs or links to items that are also sold on mc999.
- Only one review of the same Seller/Item combination from one registered customer (Account) is permitted.
- We reserve the right to limit the ability to publish a review if we discover unusual reviews, to maintain the best possible shopping experience.
Respect others
- MC999 respects diversity of opinion, so you may not disagree with all of the content that you find on the website. Please note that some content that you dislike does not necessarily violate our guidelines. In order to maintain a pleasant atmosphere for all users, your participation in the community must always be respectful of others. In detail this means:
- Do not post content that is threatening, offensive, defamatory, harassing, obscene, pornographic, or offensive. Do not express obscene or vulgar expressions, and do not express hatred or intolerance of people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age or disability - not even by promoting organizations such views.
- Do not post content that violates the privacy of others. For example, do not reveal phone numbers, email addresses, postal addresses, or other personal information of anyone else, and do not post links to phishing or other malicious websites.
- Do not try to drown out the opinions of others by, for example, posting with multiple customer accounts or arranging with other users to publish similar messages several times.
- Do not repeatedly send messages or inquiries to others.
- Do not participate in name-calling or attacks on other people.
- Do not pretend to represent another person or organization or to be someone or something that you are not.
- You can question the beliefs and expertise of others as long as it is relevant and done in a respectful, non-threatening manner.
Advertising content
- In order to maintain the integrity of the community content, any promotional content and activities are prohibited direct in the Items description are prohibited, including:
- Create, modify or publish content about your products or services (or those of your relatives, close friends, business partners or employers).
- Create, modify, or publish content about your competitors' products or services.
- Create, modify, or publish content in exchange for any kind of compensation (including free or discounted products) or on behalf of another person.
- Offering or requesting compensation (including free or discounted products) for creating, changing or publishing content.
- Posting advertisements, including URLs with referrer tags or affiliate codes.
- The exceptions are:
- On a later stage of the development of our platform we will provide an Advertising Scheduler. Where you can create and place your advertising banners for promotion of your products and in order to conduct advertising or sales. The advertising can relate and redirect the mc999 customers both on internal as well as on external resources. This option will be provided on the commercial basis.
- In the internal Messenger (will be provided on a later stage of the product development) you can communicate with the Sellers and other Users about products or services.
- You can post content about your own product, containing URLs referrer tags directly in your own Product description to direct MC999 customers to non-mc999 websites, services, applications or other channels only if this product has no checkout function (is not synchronized with your E-Shop)
Sexual content
- Some products with sexual content and some adult goods are approved for sale on mc999, and we encourage users to share their thoughts on these products. Some sexual content, such as nudity and sexually explicit images or descriptions, is not permitted as parts of our community may be sensitive to this content.
Illegal content
- Do not post content that infringes the intellectual property or other rights of others and do not interact accordingly with other members of the community. Post only your own content or content that you are authorized to use.
Illegal activity
- Do not post content that advocates or supports illegal behavior. These include violence, fraud, illegal drug use, alcohol consumption by minors, abuse of children or animals. Examples of prohibited content:
- Content that advocates, threatens, or jokes about physical or financial attack on yourself or others, including terrorism.
- Content that offers fraudulent deals in goods, services, programs, or promotions (e.g. pyramid schemes or programs that promise to make money quickly).
- Content that is deliberately sarcastic about harming yourself or others.
- Content that encourages or supports dangerous misuse of products.
Report abuse
- For some content, including customer reviews, Sellers responses, and discussion in messenger, you can report potential violations of this policy by clicking "Report this Ad" or “Request Revision” on each Feedback. In the form you can select the reason you think the content is violating the guidelines. In this case your report will contain the link to the related content.
- If the required reason is not available, you can write directly to Support, clicking on “Support” option in the left Menu sidebar. Or email to mc999@gmail.com directly. Please include where the content is posted and the reason you believe there has been a violation. If, in violation of these guidelines, you receive an offer of any kind of compensation in exchange for creating, changing or publishing content, please forward the offer, including the contact information and the mc999 catalog entry, to Support.
Subscriptions
Newcomer trial period:
For Buyers and Sellers
- The mc999 Marketplace grants to each newly registered Buyer and Seller a trial period of one month to explore the advanced selling with VIP plan.
- For your convenience, 3 days before it expires, you will receive a notification.
- You can remain on the same plan or change it without limitation. On your account page / Subscription tab you can find information about features for each Subscription plan
- By the date the trial period expires your chosen subscription will be pre-charged for 1 month..
- By the date your free trial period expires be sure to top up your balance to be charged for the next month. Then statuses of all your Ads will remain. If your balance is not enough by this date, your account will be blocked and all your Ads converted into "Draft" status. The system will send to you notifications about it in advance. Reactivating a blocked account you should activate the available number of Ads per Division manually.
- If your balance is not enough by this date, and there is at least one free Plan, your account will be redirected to it and all your Ads converted into "Draft" status and you should activate manually the available number of Ads per each division.
- When choosing another plan, take care that the number of your active ads doesn’t exceed the available. If you do it in advance, all your Ads will remain active”.
An advanced Trial Period:
For Buyers and Sellers
- Additionally, a trial period can be granted by mc999 owners for a certain time period separately for all Buyers and to all Sellers. All Subscription plans, activated In this period will be free of charge (doesn’t matter upgraded or downgraded). In the notification that you received once it starts, you will be recommended to choose a VIP plan - to explore selling without restrictions for free.
- 3 days before the trial period finishes, you will receive a notification about it. So you have 3 days to start using any of the plans for one month for free.
- By the date the free plan expires, you will get a notification about it. Take care in advance of your plan and of the number of active ads:
- You can remain on the same plan or change it without limitation. On your account page / Subscription tab you can find information about features for each Subscription plan and the number of available active ads per division.
- By the date your free plan expires be sure to top up your balance to be charged for the next month. The chosen plan will be pre-charged for 1 month once your free plan expires. Then statuses of all your Ads will remain.
- If your balance is not enough by this date, your account will be blocked and all your Ads converted into "Draft" status. The system will send you notifications about it in advance.
- Reactivating a blocked account you should activate the available number of Ads per Division manually.
- If there is a free Plan available for your User role, if you have not enough balance to pay for the selected subscription, your account will not be blocked, but setup on the free Plan.
- To continue using the application with minimum restrictions you need to pick a VIP plan. If you do it in advance, your Ads will remain active
Subscriptions general
For Buyers and Sellers
- You can find the entire information about subscription Plans features and available number of active ads on your account page / Subscriptions tab.
- To use the application with minimum restrictions you'll need to pick a VIP plan. If you do it in advance, all your Ads will remain active”.
- The chosen plan will be pre-charged for 1 month once your free trial period expires.
- Your chosen subscription plan will be charged each month automatically (your next charge date is indicated in your Profile settings tab)
- If your balance is not enough to cover the next subscription fee, 3 days before you get a notification to top up your balance.
- Once the new plan is applied: If the number of your active ads exceeds the available - all your ads will be converted into “Draft” status. And you will need to activate them manually.
- Once the system tries to charge the subscription monthly fee and the balance is not enough:
- if there is a free plan for you role: your subscription plan will be automatically downgraded to the free plan.
- if there is no free plan for your role: your account will be blocked and all your Ads will be converted into "Draft" status. You will get a notification about it.
- Once you top up the Balance and it is enough - the payment for the chosen subscription is made automatically (the System informs about it)
- You can prepay only for one month for using the selected Subscription.
- Once the subscription is paid, the account is unblocked and the previous statuses of the ads return.
- If the number of the previously active ads exceeds the available - all your ads will remain “Draft”. You will need to activate the available number of ads manually.
- By making an effort to activate more ads that are available per your subscription plan, the popup “The limit is reached” opens. You will be suggested to upgrade your subscription. You can cancel or accept it.
- You can upgrade your Subscription plan any time. It will be activated immediately as follows: The system will calculate the remaining amount as a part of payment for a new subscription plan by formula: . The monthly fee for the previous Subscription / 30 * the number of days remaining.
- You can downgrade a Subscription. In this case the new subscription will be activated only once the current one expires. The date the new subscription will be applied is displayed in your Account Profile Settings tab.
- By downgrading your Subscription Plan you should take care about number of the available active Ads per Division. If you do it in advance, all of them will remain active.
- If you set your account on Pause - all your Ads get status Draft the Subscription payments stops for 90 days. After 90 days the pause will be released automatically.
Subscription tariffs.
- MC999 System Admin can update Subscriptions tariffs.
- There are three tariff plans for each role. the name and the price can be updated by the system administrator.
- If the monthly price for a tariff is 0, it will be indicated as a free plan.
- Both registered Buyers and Sellers will have a notification at the moment at least one of the subscription tariffs is changed.
- The paid period of subscription usage will not be recalculated if tariffs are changed.
- The new Tariffs will be applied only for the next 30 days.
Account Statuses
- You can set your account on pause or activate it back in your Profile Settings
If your Account is set on pause :
for Sellers:
- your paid subscription is set on pause and is not charged for 90 days,
- all your Ads get status “Draft” (no Items appear in Showrooms and can be found in Searches). Once you unpause the account all ads will return to their previous status.
- You cannot leave feedback and answer on feedback.
- You can set on <unpaused> status every time,
- Your <About Seller Page> remains available for other Users only through page URL
- After 90 days the pause will be released automatically.
for Buyers;
- your paid subscription (unless it is a Free Plan) is set on pause and is not charged.
- all your ads get status “Draft” (no Items appear in Showrooms and can be found in Searches). Once you unpause the account all ads will return to their previous status.
- you can set on <unpaused> status every time
- After 90 days the pause will be released automatically
- Mc999 system administrator reserves the right to block your account in cases, described in point 3 of the current document.
If your account is blocked
For Sellers::
- your paid subscription is set on pause, and is not charged.
- all your Ads get status “Draft” (no Items appear in Showrooms and can be found in Searches)
- all your Item Pages are not available
- you cannot leave feedbacks and answer on feedbacks
- you can set on <unpaused> status every time, but the account remains blocked
- you can set on <paused> status, but after 90 days the pause is released automatically.
- your About Seller Page becomes not available for other Users
- you cannot unblock your account yourselves.
For Buyers:
- your paid subscription (unless it is a Free Plan) is set on pause and is not charged.
- all your private Ads get status “Draft” (no Items appear in Showrooms and can be found in searches)
- all your Item Pages are not available (even by entering URL of the corresponding page
- you can set on <unpaused> status every time, but the account remains blocked
- you can not unblock your account yourselves.
- You will see in his Profile Settings status <Blocked>/<Active, but cannot change it.
When the account is unblocked by the System Admin OR by the System, it gets status <Active>
- the paused / unpaused status remains independently and will be activated when unblock the account.
- When set on status <active> back, all Items get previous status, the subscription activates (unless the account is paused).
- When set on status <unpaused> back, all Items get previous status, the subscription activates
- When set on status <active> back, all Items get previous status, the subscription activates (unless the status <paused> is set up by your.
Payments
- Each registered User (both Buyer and Seller) will have an interactive Valet in his account.
- The payments are executed through the Adyen and in British Pounds only.The minimum amount is setup on 20 Pounds.
- The Adyen external payment page will be suggested to you to To Top up your balance. So, MC999 doesn't have any payment card credentials saved in the system.
- On the PrePay History tab in your account you can review your payments. The credit funds on your balance is always visible on the header of the application pages..
- Mc999 Marketplace will give you an extra % for free if you add amounts, exceeds the predefined values. The information about the extra % and corresponding sums you can find also on your PrePay History Tab. The current Extra % values are valid at the moment of the transaction.
- If the extra % values are changed, you will get a notification about it. the new values are applicable from the moment they are changes.
- The funds credited to the balance are used exclusively to pay for the chosen tariff plan (available on the Subscription Tab on your Business account Page) and for Business registered Sellers - for advertising on the application pages (see the Advertising tab on your Business account Page)
- The credit on your mc999 balance cannot be refunded.
- Before each payment the system shows up the Price and asks the confirmation to write it off the Balance. You can cancel or confirm it.
- In case of the failure payment, you get a notification and your balance remains the same.